Privacy Policy
Last Updated: June 2026
Introduction
Doctor360 is committed to protecting your privacy and handling your personal and health information responsibly.
As a New Zealand healthcare provider, Doctor360 complies with the Privacy Act 2020, the Health Information Privacy Code 2020, and applicable healthcare regulations and standards.
This Privacy Policy explains how we collect, use, store, disclose, and protect your personal and health information when you use our website, telehealth services, bookings, and related healthcare services.
Information We Collect
We may collect:
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Personal information such as your name, date of birth, address, phone number, email address, and emergency contact details.
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Health information including medical history, symptoms, medications, diagnoses, treatment plans, pathology results, referrals, consultation notes, and related clinical information.
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Payment and billing information.
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Website usage information such as IP address, browser type, pages visited, and analytics data.
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Information provided through forms, questionnaires, bookings, telehealth consultations, or communications with our team.
Why We Collect Your Information
We collect information to:
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Provide healthcare services and medical advice.
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Assess your suitability for treatments and services.
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Manage bookings, payments, and administration.
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Communicate with you regarding appointments, results, and care.
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Comply with legal, professional, and regulatory obligations.
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Improve our services and patient experience.
Telehealth Services
Doctor360 provides healthcare services through telehealth platforms and digital communication tools.
Telehealth consultations may involve the collection, storage, and sharing of health information necessary for providing medical care. We take reasonable steps to ensure that telehealth systems used by Doctor360 are secure and appropriate for healthcare delivery.
Sharing Your Information
We will only disclose your information where permitted or required by law, including:
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To healthcare professionals involved in your care.
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To laboratories, specialists, pharmacies, and healthcare providers involved in treatment or referrals.
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To service providers who assist with booking systems, payment processing, cloud hosting, technology services, and administration.
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Where required by law, court order, or regulatory authority.
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Where disclosure is necessary to prevent or lessen a serious threat to health or safety.
We do not sell your personal or health information.
Storage and Security
We take reasonable steps to protect personal and health information from loss, misuse, unauthorised access, modification, or disclosure.
Information may be stored electronically using secure healthcare, cloud-based, and business systems used by Doctor360 and its authorised service providers.
Where information is stored or processed outside New Zealand, we take reasonable steps to ensure it receives comparable privacy protection.
Access and Correction
Under the Privacy Act 2020 and Health Information Privacy Code 2020, you have the right to:
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Request access to your personal and health information.
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Request correction of information you believe is inaccurate.
Requests can be made by contacting us using the details below.
Retention of Information
We retain health information for the period required by New Zealand legal, clinical, and regulatory obligations, after which information will be securely deleted or anonymised where appropriate.
Cookies and Analytics
Our website may use cookies, analytics tools, and similar technologies to improve website performance, understand visitor behaviour, and enhance user experience.
You can control cookie settings through your browser.
Privacy Breaches
If a privacy breach occurs that is likely to cause serious harm, we will take appropriate steps in accordance with the Privacy Act 2020, including notifying affected individuals and the Office of the Privacy Commissioner where required.
Third-Party Websites
Our website may contain links to external websites. Doctor360 is not responsible for the privacy practices or content of third-party websites.
Changes to this Policy
We may update this Privacy Policy from time to time. Any updates will be published on this page.
Contact Us
If you have questions about this Privacy Policy, wish to access or correct your information, or have a privacy concern, please contact:
Doctor360
info@med360.co.nz
022 0566 756
If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of New Zealand at www.privacy.org.nz.